We take your privacy seriously. This document clearly explains how jili games collects, uses, stores, and protects the personal information of our members.
Six data protection principles we uphold across every aspect of our platform's operations
All personal and financial data transmitted between your device and jili games servers is protected by 256-bit SSL encryption — the same level of security used by leading Malaysian banking institutions such as Maybank and CIMB. Your data cannot be read by any third party during transmission.
Jili games has never and will never sell, rent, or commercialise member personal information to third parties for marketing or commercial purposes. The information you provide is used solely for the operation of your account and the improvement of jili games services.
Only jili games staff who genuinely require access to personal data in order to perform their duties are permitted to do so. All access is logged and monitored. Our staff are bound by strict confidentiality agreements and undergo regular data privacy training.
Jili games is committed to being transparent about how we handle your data. We do not bury important information in fine print. This Privacy Policy is written in plain, easy-to-understand language so you know exactly what happens with your information.
Jili games members have the right to access, correct, and request deletion of their personal data. All data-related requests can be submitted via our 24/7 live chat or email and will be processed within the timeframes required by applicable law.
Your personal data at jili games is not stored indefinitely. We have a clear data retention policy by information category — transaction data is retained for legal compliance purposes, while marketing data is deleted when you withdraw consent or close your account.
Quick Summary: jili games collects data necessary to operate your account, process transactions, and meet legal requirements. We do not sell your data. You have the right to access, correct, and request deletion of your data at any time. For any privacy enquiries, contact us at support@jiligames-win.com.
This Privacy Policy describes the data protection practices adopted by jili games through the platform operating under the domain jiligames-win.com. This applies to all members who register an account, visit our website, or use any of our services, including Sports Betting, live casino games, slots, table games, and virtual sports.
Jili games is committed to protecting your privacy in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices for personal data management. We believe that the trust of Malaysian players is the foundation of our relationship — and that trust begins with full transparency about how we handle the information you entrust to us.
By registering a jili games account or using our platform, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account and request deletion of your data. We will process such requests in accordance with our established procedures.
This Privacy Policy should be read together with Terms & Conditions jili games and policies Responsible Gambling us for a full overview of the rights and responsibilities of both parties.
Jili games only collects data that is strictly necessary for the stated purposes. The following are the categories of data we collect, along with specific examples for each category:
Jili games does not collect sensitive data such as health information, religious beliefs, or biometric data, except in very specific circumstances and only with your explicit prior consent.
The personal data we collect is used solely for the following purposes:
Important: jili games does not use your data for any purpose beyond those listed above without first obtaining your renewed consent.
Jili games does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, in the course of operating the platform, jili games may share your personal data with the following limited parties for the purposes stated:
All third parties receiving data from jili games are bound by data processing agreements that require them to handle such information with a level of protection no less stringent than our own privacy policy.
Jili games invests seriously in security infrastructure to protect the personal and financial data of our members. The security measures we have in place include:
While jili games takes all reasonable steps to protect your data, no digital security system can be guaranteed 100% secure. We encourage you to take protective measures on your end as well — use a strong password, enable 2FA, and never share your login credentials with anyone.
Warning: jili games will never ask for your account password via email, SMS, or live chat. Any such request is a fraudulent attempt — please report it to us immediately.
The jili games website uses cookies and similar tracking technologies to enhance user experience and gather analytical information. The following are the types of cookies we use:
Most modern browsers allow you to view, delete, or block cookies through your browser settings. However, blocking essential cookies will prevent you from logging in or using the core features of the jili games platform properly.
As a jili games member and a data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights in relation to your personal data:
You have the right to request a copy of the personal data we hold about you. jili games will provide this within 14 business days of receiving your request.
If your personal data in the jili games system is inaccurate or out of date, you have the right to request a correction. Basic information can be updated directly in your account settings.
You may request the deletion of your personal data upon closing your jili games account. Certain data must be retained for legally prescribed periods before it can be fully deleted.
You have the right to object to the processing of your personal data for direct marketing purposes. You can unsubscribe from jili games marketing communications via the link included in every promotional email.
You have the right to receive your personal data from jili games in a machine-readable format (such as CSV) for transfer to another service provider if you so wish.
In certain circumstances, you may request that jili games restrict the processing of your data while a dispute or investigation relating to your data is ongoing.
To exercise any of the above rights, please contact the jili games team via the in-platform 24/7 live chat or by email at support@jiligames-win.com. Include sufficient proof of identity with your request. jili games will respond within 14 business days.
The jili games platform is strictly not intended for individuals under the age of 18. We do not knowingly collect or process personal data from minors.
Jili games carries out age verification during registration and as part of the KYC process. If we become aware of or have reason to believe that personal data belonging to an individual under the age of 18 has been collected without our knowledge, we will immediately:
If you become aware that someone under the age of 18 has registered for or is using the jili games platform, please report this to us immediately via live chat or our customer support email.
Jili games does not retain your personal data for longer than necessary. Our data retention schedule is as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Active account data | For as long as the account remains active | Required for the operation of the jili games platform |
| Financial transaction records | 7 years after transaction | Malaysian legal compliance requirements |
| Betting history | 5 years | Audit, dispute resolution, and compliance requirements |
| KYC verification documents | 5 years after account closure | Anti-money laundering compliance requirements |
| Live chat records | 2 years | Customer service references and complaint resolution |
| Session cookie data | Until logout or session expiry | Active platform session functionality only |
| Marketing data | Until consent is withdrawn | Only for as long as you have consented to receive them |
Once the retention period expires, your personal data will be securely deleted from jili games' systems or anonymised for aggregate analytics purposes in a form that cannot be linked back to you as an individual.
Jili games reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material changes to how we handle your personal data will be communicated through:
It is your responsibility to review this jili games Privacy Policy periodically. Continued use of the platform after any amendments are published constitutes acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your account before those changes take effect.
If you have any questions, concerns, or requests regarding this Privacy Policy or how jili games handles your personal data, you may reach us through the following channels:
When submitting a personal data request, please include the following information to help us process it efficiently: your jili games account username, registered phone number, type of request (access, correction, deletion, etc.), and the specific details of your request.
Contact the Privacy Team: For all matters relating to personal data and privacy, email us at support@jiligames-win.com. jili games is committed to responding to all privacy enquiries seriously and thoroughly within a reasonable timeframe.
The most frequently asked questions from jili games members regarding the protection of their personal data.
Last Updated: This jili games Privacy Policy is effective from January 2026. Please check this page periodically for any updates.
PDPA Compliance: This jili games Privacy Policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) to safeguard your rights as a local player.
Your gameplay activity data on jili games is also used as part of our responsible gaming system. This means we automatically monitor betting patterns to identify signs of problem gambling and may reach out to you or take appropriate preventive action. This is not merely a legal obligation — we genuinely care about the wellbeing of our Malaysian players. The jili games platform is intended for users aged 18 and above only.
Your privacy is our priority. Register a jili games account today, deposit via Touch 'n Go eWallet or GrabPay, and enjoy over 2,400 games with the confidence that your data is protected.
256-bit SSL Protected · Data Never Sold · PDPA 2010 Compliant · 18+ Only