Jili Games Malaysia Terms & Conditions — Complete Platform Usage Guide

1Interpretation & Definitions

In this jili games Terms & Conditions document, the following words and phrases carry the meanings defined below, unless the context requires otherwise:

• "jili games" / "Platform" / "We" — refers to the website and services operating under the domain jiligames-win.com, including all subdomains, mobile applications, and related services.
• "Member" / "User" / "You" — refers to any individual who has registered an account with jili games and is using any of the services provided.
• "Account" — refers to the personal account registered by a member using their own personal details on the jili games platform.
• "Cash Balance" — refers to real money deposited into a jili games account that is available for betting or withdrawal without any additional conditions.
• "Bonus Balance" — refers to bonus credits awarded through any jili games promotion, subject to rollover requirements before they can be withdrawn.
• "Rollover" / "Wagering Requirements" — refers to the total amount a member must wager before any winnings from a bonus balance can be withdrawn from the jili games platform.
• "Malaysian Ringgit (MYR)" — all monetary amounts on the jili games platform are in Malaysian Ringgit (MYR).
• "Responsible Gaming" — refers to the policies and features provided by jili games to help members manage their gaming habits in a healthy and controlled manner.

Section headings in this document are for reference purposes only and do not affect the interpretation of the jili games terms as a whole.

2Account Registration

To access the full range of jili games services, you will need to register a valid account. The registration process and related requirements are as follows:

• You must be at least 18 years old at the time of registration. jili games reserves the right to request proof of age at any time and may suspend or close an account if this requirement is not met.
• Each individual is only permitted to hold one (1) active account at jili games. Holding multiple accounts is strictly prohibited, regardless of whether they are registered under different names, phone numbers, or other details.
• You are required to provide information that is accurate, complete, and up to date during registration, including your full name as per your identification card, an active Malaysian phone number, and a valid email address.
• The phone number registered to your account will be used for OTP verification and cannot be reused for any other jili games account.
• Jili games carries out a KYC (Know Your Customer) verification for accounts that make withdrawals exceeding certain limits. You may be required to submit a copy of your identity card or other supporting documents.
• Registering an account using a false identity, someone else's identity, or through any form of deception is strictly prohibited and may result in legal action in addition to account closure.

Jili games reserves the right to decline any registration application without providing a reason. jili games' decision in such matters is final.

3Deposits & Withdrawals

All financial transactions on the jili games platform are conducted in Malaysian Ringgit (RM). The following terms apply to deposits and withdrawals:

3.1 Deposits

• The minimum deposit amount is RM10 per transaction.
• Accepted deposit methods at jili games include: Touch 'n Go eWallet, GrabPay, DuitNow, FPX (Maybank2u, CIMB Clicks), Boost, and ShopeePay.
• Successfully processed deposits will be credited to your jili games account within 30 seconds to 5 minutes, depending on the payment method used.
• Jili games is not liable for any delays caused by technical disruptions on the part of payment service providers such as banks or eWallets.
• Any deposit made using a third-party card or account (not belonging to the member) is strictly prohibited, and balances from such deposits may be frozen pending the outcome of an investigation.

3.2 Withdrawals

• The minimum withdrawal amount is RM30 per transaction.
• Withdrawals may only be made to the same payment method used for your deposit, or to a Malaysian bank account registered under the same name as your jili games account.
• Jili games does not charge withdrawal fees for any supported payment method.
• Withdrawal processing time: eWallet (Touch 'n Go, GrabPay, Boost) within 30 minutes – 2 hours; FPX bank transfer within 1 – 24 business hours.
• Any withdrawal involving a bonus balance that has not yet met the rollover requirement will be automatically declined. Only cash balances and winnings that have completed a valid rollover are eligible for withdrawal.
• Jili games reserves the right to request identity verification documents before approving any withdrawal, particularly for amounts exceeding the specified limits.

4Bonus & Promotion Terms

Jili games offers a range of bonuses and promotions for both new and existing members. All bonuses are subject to the following terms and conditions:

• Welcome Bonus: Available to new jili games members who have never made a deposit. Each individual is eligible for one welcome bonus claim only. The maximum bonus amount is RM1,000 on the first deposit.
• Rollover Requirement: All bonuses received must meet the specified rollover requirements before winnings can be withdrawn. Rollover rates vary by promotion type and will be clearly stated in the terms of each promotion.
• Bonus Validity Period: Each bonus has its own validity period. Unused bonuses or unmet rollover requirements within the specified period will expire automatically with no compensation.
• One Bonus Per Promotion: Each jili games promotion may only be claimed once per account, phone number, IP address, and device. Attempting to claim the same bonus through multiple accounts is prohibited.
• Eligible Games: Some bonuses may only be applicable to specific game categories. Please check the terms of each promotion for details on eligible games at jili games.
• jili games' Rights: jili games reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. jili games also reserves the right to reject or void any bonus claim where there is evidence of abuse.

Failure to comply with the terms of any jili games promotion may result in the cancellation of the bonus and associated winnings, as well as possible account suspension.

5Betting Rules

Betting on the jili games platform is subject to the following general rules:

• All confirmed bets are final and non-reversible once a match or game has started, except in cases specifically stipulated by jili games.
• Minimum and maximum betting limits vary by game type and betting category. These limits are displayed within the betting interface of each game on jili games.
• For Sports Betting, jili games reserves the right to void or adjust bets in situations where odds were displayed incorrectly due to a technical error.
• Any attempt to exploit system vulnerabilities, odds errors, or bugs in jili games is strictly prohibited and may result in account closure and cancellation of all related winnings.
• Jili games uses an automated fraud detection system. Suspicious betting patterns will be investigated, and jili games reserves the right to withhold payments until the investigation is complete.
• For Live Casino and live sports games on jili games, results announced by the dealer or event organiser are final, subject to review by the relevant authority.

Jili games provides match schedules, odds, and statistics for informational purposes only. This information does not guarantee any outcome and may not be used as the basis for any claim against jili games.

6Account Security

You are solely responsible for maintaining the security of your jili games account:

• Your jili games account password is confidential and should not be shared with anyone, including family members or friends.
• Jili games will never ask for your account password via email, SMS, or live chat. Any such request is a fraudulent attempt and should be reported to us immediately.
• You are responsible for all activity that occurs under your account, including bets and transactions made while your account is logged in.
• If you suspect that your jili games account has been accessed without authorisation, you must change your password immediately and contact our customer support team.
• Jili games recommends enabling two-factor authentication (2FA), available in your account settings, for an added layer of security.

Jili games uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. However, the security of your account against unauthorised access remains your own responsibility.

7Prohibited Conduct

The following activities are strictly prohibited on the jili games platform and may result in immediate account closure, balance freezing, and potential legal action:

• Multiple account ownership — registering or operating more than one active account on jili games.
• Identity fraud — registering using false information, another person's identity, or a fictitious identity.
• Money laundering — using the jili games platform as a channel for money laundering or illegal financing activities.
• Bonus abuse — creating multiple accounts or colluding with other users solely to exploit jili games promotions.
• Use of automated software — using bots, automated scripts, or third-party software that interacts with the jili games platform without written authorisation.
• Exploitation of technical errors — exploiting bugs, incorrect odds, or system errors for unauthorised gain.
• Deposits made using unauthorised methods — using a third-party card, payment account, or any method not listed by jili games.
• Spreading false information — making false claims about jili games or spreading misleading information to other users.

Jili games conducts continuous monitoring of account activity. We reserve the right to investigate any account showing signs of activity that violates these terms and to take appropriate action without prior notice.

8Account Closure & Suspension

Jili games reserves the right to close or suspend any member's account in the following circumstances:

• Violation of any part of these jili games Terms & Conditions.
• Confirmation that a member is under 18 years of age or does not meet the eligibility requirements.
• Self-exclusion requests submitted directly by members through the responsible gaming feature.
• Suspicious activity or signs of fraud, money laundering, or platform abuse.
• Failure to submit the requested identity verification documents within the timeframe stipulated by jili games.
• Account inactivity for more than 12 consecutive months with no logins or activity.

If an account is closed due to a breach of terms by a member, jili games reserves the right to freeze all balances in that account while an investigation is conducted. Should the breach be proven, any bonus balances and related winnings will be voided. Only the original deposit balance may be returned, subject to the outcome of the investigation.

Members who wish to voluntarily close their account may contact the jili games customer support team via live chat. Any eligible balance will be processed for withdrawal in accordance with standard procedures once the closure request has been received and verified.

9Responsible Gaming

Jili games provides its platform and services "as is" without any express or implied warranties. The following limitations of liability apply:

• Jili games does not guarantee that the platform will be available at all times without interruption, free from errors, or that data will always be accurate and up to date.
• Jili games is not liable for any loss or damage arising from internet connectivity disruptions, user device failures, or technical issues beyond our control that directly or indirectly affect the gaming experience.
• Jili games is not liable for financial losses incurred by members as a result of legitimate game outcomes, including RNG results in slots, virtual sports, or live casino games.
• Information and statistics provided on the jili games platform are for informational purposes only and do not constitute financial advice or a guarantee of outcomes.
• Jili games is not liable for any indirect, incidental, or consequential losses arising from the use of or inability to use the platform.

Jili games' maximum liability to any member under any circumstances shall not exceed the total amount deposited by that member in the 30 days prior to the relevant claim arising.

10Responsible Gaming

Jili games is committed to responsible gaming and the well-being of all our members. As part of this commitment, the jili games platform provides a range of self-control tools that members can activate from their account settings:

• Daily/Weekly/Monthly Deposit Limits — Set the maximum amount you can deposit within a chosen time period.
• Loss Limits — Set a maximum net loss limit for your chosen period. The jili games system will prevent further wagering once this limit is reached.
• Play Time Limits — Set a daily time limit for using the platform and receive notifications when you are approaching that limit.
• Play Break — Choose to take a break from the jili games platform for 24 hours, 7 days, or 30 days. Your account will be temporarily frozen for the duration of the break.
• Self-Exclusion — A long-term self-exclusion option ranging from 6 months to 5 years. Once self-exclusion is activated, it cannot be reversed before the selected period ends.

The jili games platform is intended purely for entertainment and is only suitable for individuals who can play responsibly. If you are concerned about your own gaming habits or those of someone you know, please make use of the responsible gaming features provided, or contact the jili games customer support team for further assistance.

11Amendments to Terms & Conditions

Jili games reserves the right to modify, add to, or amend any part of these Terms & Conditions at any time without prior notice. Any changes will take effect immediately upon being published on the jili games website.

It is your responsibility as a member to review the jili games Terms & Conditions periodically to ensure you are always aware of the latest applicable version. Continued use of the jili games platform following any amendment constitutes acceptance of the revised terms.

The date of the most recent amendment will always be displayed at the top of this document. If you disagree with any changes made by jili games, you have the right to close your account and withdraw any eligible balance before those changes take effect.

12Law & Jurisdiction

These Terms & Conditions and any disputes arising from or in connection with the use of the jili games platform shall be governed and construed in accordance with applicable law. Any dispute that cannot be resolved through discussion between the member and the jili games team shall be settled by binding arbitration.

As a user in Malaysia, you are responsible for ensuring that your use of the jili games platform complies with the laws and regulations applicable in your area of residence. jili games makes no guarantee that use of the platform is lawful in all jurisdictions.

If any provision of these jili games Terms & Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.